• Full time
  • Strategy
  • On-Site at our Toronto office

 

We’re looking for an exuberant customer experience strategist to join our marketing team.

We deliver high-touch services and customized experiences with our clients. For the customer experience strategist, this means collaborating with direct client executives, developers, product managers, designers and analysts to deliver high-quality service that functionally and visually fit perfectly within the ecosystem of the project.

As a customer experience strategist, you help our clients come up with strategies that improve their business goal or product. You are constantly on top of your game, keeping up with the latest digital trends and technologies, and you keep clients up to date. Your goal is to provide a humanistic approach to our overall customer experience service by introducing the concept of the customer journey.

You are the master of creative thinking and hold a deep appreciation for experience design. Lastly, due to the versatility of our business, they don’t mind working with a myriad of brands and businesses on a daily basis.

You’ll have a desk at our west end Toronto studio, primarily working with Lee Dale, who has over 15 years experience leading digital product initiatives.

Job Qualifications

  • 5-7 years of experience
  • Fluent in English (written and oral)
  • Knowledge of sales and service strategy and process design
  • Mobile strategy and design
  • Social business strategy/e-Commerce strategy
  • Experience with business analytics strategy and design
  • Ability to collaborate with teams and work by yourself
  • Excellent written and oral communications skills are a must, including excellent grammar
  • Highly self-motivated, skilled problem-solvers are encouraged to apply

Skills

  • Customer Journey Mapping
  • Engagement Strategies
  • Google Analytics
  • Marketing
  • Problem solving
  • Visual Details

Responsibilities

The day-to-day responsibilities of our customer experience strategist will mainly focus on creating POVs, personas and customer journeys, and attending daily meetings with clients. Because of the high volume of meetings, we prefer that the person for this role possess a strong professional presence that establishes credibility in initial client meetings.

You must identify relevant digital and mobile trends and insights on a daily basis, and compose reports based on that data. Experience with multi-channel loyalty, engagement, or relationship marketing (CRM) is highly required as your findings will contribute to our outgoing content (which means you will work closely with our content strategist).

Working at Say Yeah!

Say Yeah is a friendly, inclusive, predominantly open office brick and beam environment on the second floor of a walkup. Each staff member has ample desk space, Aeron chairs, and spacious Apple monitors.

We work on Macs, communicate with Slack, keep track of responsibilities with Asana, and keep our work at hand with Evernote and Dropbox.

We have a 150Mbit internet connected and VOIP phones.

We have 5 breakout areas in the office for collaboration and meetings, including a private office and two standing tables to spread out project planning docs and deliverables, a living room styled meeting area with the comfiest couch in the world and a gorgeous 55″ Panasonic plasma, and a relaxation space with fuzzy rocking chair and giant beanbag.

Our fridge is stocked with beverages and our complete kitchen means you can be as healthy as you’d like whenever we aren’t ordering UberEats in. We’re also a quick walk away from all Parkdale has to offer for coffee, restaurants, groceries, and post-work get togethers.

We’re professional in our work, but light-hearted in the office.