By reviewing and filling out this questionnaire, you’ll gain insight into your digital ecosystem and opportunities to drive engagement and retention.

  • identify new digital channels where you may connect with your consumers
  • discover best practices you can bring to your digital ecosystem and product efforts
  • consider key performance indicators and their impact on your efforts
  • consider how all departments in your organization have an impact on customer experience
  • identify cost savings that can be realized by improved collaboration and validation efforts
  • establish clear goals for 2017, and beyond
Questionnaire: 3-minute digital assessment
For example, online banking, information, scheduling, and account management system, marketplace or comparison service for buyers and sellers, and so on.
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