Whether the convention centre has guaranteed wifi, or you’re relying on cellular service at an outdoor event, networks get saturated or have hiccups. Greeting your user with a screen like this completely undermines the effort of publishing an event app in the first place.

In other words, you need to offer an offline mode, or don’t bother. It’s a waste of everyone’s time when you force attendees to struggle with an internet connection when they’re trying to enjoy your event.

The post A Simple Rule Of Thumb For Event Apps: Make Sure Your App Works When There’s No Internet Connection appeared first on Say Yeah!.

You need to give your customers the tools they need to not need you. Sure, you need someone in charge of customer service. But you also need someone in charge of service design. Someone responsible for fixing what’s broken, not merely apologizing for it again and again.

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