• Full time
  • Research
  • On-Site at our Toronto office


We’re looking for an experienced UX researcher to join our team.

We deliver high-touch services and customized experiences to our clients. For this role, this means collaborating with the clients, strategists, designers, developers and user experience teams to improve the user experience.

The perfect UX researcher will have a passion for problem-solving. You prefer to understand the user flows of your design through practices like journey mapping. You have a keen knowledge on interface design, what works and what does not work (in relation to navigation structures, icon choices, transitions and animations, to name a few).

Your opinion matters. A large portion of your position will require that you contribute to internal and client brainstorming sessions. We, as well as your clients, count on you to provide key knowledge regarding the next steps to take with a product or service, based on your thorough research. The ability to comfortably multitask on a selection of different projects is a must.

You’ll have a desk at our west end Toronto studio, primarily working with Matt Rintoul, and on occasion Lee Dale, who both have over 15 years experience leading digital product initiatives. Lastly, due to the versatility of our business, they don’t mind working with a myriad of brands and businesses on a daily basis.

Job Qualifications

  • 5-7 years of experience
  • Fluent in English (written and oral)
  • 5 to 7 years of experience in user design and research
  • Knowledge in software and mobile experiences
  • Works well with cross-functional teams
  • Ability to think critically and strategically
  • Knowledge of UI and UX fundamentals and processes
  • Skilled at creating visually appealing mockups and visual assets
  • Problem solving capabilities


  • Digital
  • Engagement Strategies
  • Problem solving
  • Research Methedologies
  • Service Design
  • User Interface Design
  • UX Design
  • Visual Details


Your day-to-day responsibilities include translating insights into future products, services and experiences, creating prototype products while improving technological products, and creating project briefs, presentations, user flows, wireframes and other necessary documentation to communicate to internal and external stakeholders within specified deadlines and constraints.

When necessary, you must perform usability tests and evaluate them, and recommend design changes. Executing research studies that represent the entire product development process (approach, scale, scope, timeframe and methodology), are also important duties. As UX researcher, you must be able to prototype web portal and application solution design, look, feel and aesthetics.

Working at Say Yeah!

Say Yeah is a friendly, inclusive, predominantly open office brick and beam environment on the second floor of a walkup. Each staff member has ample desk space, Aeron chairs, and spacious Apple monitors.

We work on Macs, communicate with Slack, keep track of responsibilities with Asana, and keep our work at hand with Evernote and Dropbox.

We have a 150Mbit internet connected and VOIP phones.

We have 5 breakout areas in the office for collaboration and meetings, including a private office and two standing tables to spread out project planning docs and deliverables, a living room styled meeting area with the comfiest couch in the world and a gorgeous 55″ Panasonic plasma, and a relaxation space with fuzzy rocking chair and giant beanbag.

Our fridge is stocked with beverages and our complete kitchen means you can be as healthy as you’d like whenever we aren’t ordering UberEats in. We’re also a quick walk away from all Parkdale has to offer for coffee, restaurants, groceries, and post-work get togethers.

We’re professional in our work, but light-hearted in the office.