With the launch of our new website at sayyeah.com we added a simple contact form to allow interested people to get in touch with us. From the moment the site went live, the most interested people getting in touch were spambots.
100s of messages quickly flooded Lee’s mailbox. Instead of prospective clients, he was inundated by offers for discount Michael Kors handbags, apparently being sold from a small fishing charter company and a diabetes care website (among many others).
We needed a way to block these useless submissions without adding any additional user requirements to fill out the form, such as captchas or simple math problems.
So how did we handle this challenge?
There’s a growing trend across North America and beyond of users moving from desktop, to tablet, to phone throughout the day, depending on where they are and what they’re looking to accomplish.
With all of these screens in play, and the context of use shifting based on being at work, at home, or on the go, it’s important to understand and design for the user’s intent across multiple screens and devices.