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What sets us apart

With ubiquitous connectivity—from people to machines, computers to smartphones, and any other device you can imagine—insight, impressions, and engagements can be gathered, shared, and acted upon like never before.

In this connected age, customer experience excellence and service delivery efficiencies are the two greatest areas of opportunity to capture and grow market share and stave off disruption.

It’s the quality of processes, analysis, and path to implementation you undertake that will help your organization not just survive, but thrive in the connected age. That’s where digital excellence becomes essential to your success. And that’s where we excel.

Achieving Digital Excellence

From communications to product to organizational efficiency, operating online involves significant depth of expertise. With digital channels and customer touchpoints extending beyond online to in-person and at home, success in the connected age requires a breadth of expertise that allows you to:

  • Define an effective service delivery roadmap, meeting organizational and market needs.
  • Execute at a high level across all stages of product and service delivery.
  • Plan, scope, and evaluate systems that can make a measurable impact.
  • Continuously improve customer experience and service delivery efforts.

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“Working with Say Yeah is a major step towards not wasting hundreds of thousands of dollars building the wrong thing because of poor planning.”

~ Aran Hamilton, Vantage

Our pillars of digital excellence

We help organizations uncover new revenue opportunities, improve customer experience, and optimize service delivery through a lean, measured, and immediately actionable approach to digital transformation.

System Strategy

System strategy helps accelerate internal decision-making with an approach that uncovers key opportunities to drive customer engagement and retention while optimizing operations. We achieve this by mapping internal capabilities and consumer objectives in order to define an effective roadmap that meets organizational and market needs.

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Service Design

Our digitally-tuned strategy and design team give you access to the multichannel, multi-device, multi-disciplined players you need to move from just producing digital media to delivering connected experiences with the efficiency you'd expect from a world-class organization.

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Experience Design

We focus in on key user behaviors that lead to positive business results, balance these against user needs, emotions, and motivations within the user’s continuum of needs, and use these criteria to outline and work with you to get an effective digital product to market as quickly as possible.

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Continuous Improvement

Across every stage of strategy, design, and development you have the opportunity to increase the value of your efforts. With continuous improvement, you can realize the benefits of better connecting with your consumer, driving them towards organizational goals, and optimizing your team’s efforts on an ongoing basis.

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Recent project successes

  • 36m

    new annual revenue opportunity uncovered for a SaaS company with our System Strategy analysis

  • 28%

    reduction in support calls for an insurance company with our Service Design work

  • ★★★★½

    app star rating with over 100,000 reviews of a leading sports app with our Experience Design work

  • 16.5%

    increase in a mature, high-volume online retail conversion funnel with our Continuous Improvement consulting

Let's talk about how your organization can begin to improve service delivery and customer experience today.

  • 877.SAY.YEAH (729.9324)
  • 416.642.9694