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Tuesday, June 20, 2017

8:00am to 10:00am

Soho House Toronto

192 Adelaide St W,, Toronto, Ontario, M5H 0A4 University Ave and Adelaide St W


  • 8:00am - arrival, buffet breakfast
  • 8:30am - introductions and keynote, Lauren Ledwell, Director Digital Transformation, RBC
  • 9:10am - panel: overcoming challenges with organizational change, moderated by Lee Dale
  • 9:40am - thank you and mix and mingle
  • 10:00am - goodbye


Keynote speakers

Lauren Ledwell, Director, Digital Transformation, RBC, talks about the burning platform for transformation & change within a big organization.

Lauren Ledwell

Lauren Ledwell

Director, Digital Transformation, RBC

Lauren is responsible for the planning, development, and agile execution of the transformational strategy and operating plan for “digitizing the client buying experience” at RBC.

Azadeh Houshmand

Azadeh Houshmand

Director, Design Architect, RBC

Azadeh creates journeys of discovery and innovation to help RBC’s internal teams create differentiated customer experiences and strategies. Azedeh is a business designer and innovation strategist with a Psychology and Visual Arts undergraduate degree complemented by an MBA from the Rotman School of Management.


Erika Bailey

Erika Bailey

Innovation Designer, The Moment

While being a design researcher, service designer, and facilitator, Erika specializes in change processes and building adaptive cultures in large and small organizations. Erika holds a masters degree in Human Systems Intervention, and has worked with clients in multiple sectors, including hospitals, finance, mining, arts and culture, and telco.

Shelisa Bainbridge

Shelisa Bainbridge

Associate – Agile by Design

Shelisa joins the panel with over 15 years of Corporate Leadership experience working with Canada’s leading organizations, including Maple Leaf Foods, Labatt Breweries of Canada, Shoppers Drug Mart, and Loblaw Companies Limited to name a few. Today, Shelisa works as an Associate with Agile by Design, a Toronto consulting practice that helps organizations accelerate along their journey to increased agility by leveraging a thoughtful, design driven approach to organizational change.

Anne Matthews

Anne Matthews

Director, Business Readiness, Ontario Digital Service at Ontario Government

Anne is an innovative team builder and intrapeneur, who is passionate about the value of public service. In the last 3 years, she has led public service transformative projects including Ontario’s digital talent strategy as part of the start-up team in Ontario’s new Digital Government Service, creating the Ontario Government’s Behavioural Insights team, and developing one of the largest public service intranets in Canada, InsideOPS, following an agile approach.

Lee Dale

Lee Dale

CEO, Say Yeah!

Lee has spent the past 15+ years working with organizations to help them realize the transformative capabilities of digital.

From customer experience to service delivery, Lee’s day-to-day at Say Yeah is spent coaching organizations—from public sector to industrial, sports to finance, and many more—on how to leverage technology and human-centred design processes in ways that grow revenue while reducing costs and inefficiencies.

An inclusive professional event

In addition to placing a spotlight on digital transformation, we are focused on making this an inclusive and accessible event, highlighting top professionals across a variety of backgrounds, including women, people of colour, and members of the LGBTQ community.

When you purchase your tickets, you’ll be able to note any dietary restrictions.

Please note:

The Soho House Toronto event space is not wheelchair accessible. We are working to address this for future events.

Pictures and/or videos will be taken during this event. By purchasing a ticket you are giving us the right to take pictures/videos and post them on social media and our website. Should you wish to be exempted from pictures/videos please let any staff with cameras know if they approach you.

In support of

YWCA Toronto