Gina Baillie, Director of Customer Journey Management at World Vision, shares a case study on the transformational impact of cross-organization collaboration.
Gina is responsible for a holistic customer experience strategy which means finding ways to deliver on customers’ expectations, when interacting with World Vision Canada at all stages of the customer lifecycle. A strong, solution-focused leader and collaborator, Gina is helping World Vision Canada customers build a better tomorrow for the world’s most vulnerable children.
With her expertise combining marketing, customer insights and emerging technologies as a creative strategist, Leigh has advised many of the world’s largest corporations on business and brand reinvention within the evolving digital marketplace. She holds a degree in Environmental Resource Management from the University of Toronto.
Amar currently leads transformation at Scholastic Canada and coaches individuals and organizations on digital transformation. He has 15+ years of business transformation experience, working with Canada’s leading organizations including Loblaw Digital, Deloitte Digital, Capgemini, Canadian Tire, Toronto Hydro and Toronto Pearson Airport including digital strategy, business capability planning, process design, agile product development, user experience and organizational change.
Cheri has spent over 15 years in the retail industry across several leading retailers in the Canadian marketplace growing categories to meet the changing needs of customers and leading teams. Her commitment to serving the customer led her to the digital space a few years ago and her relentless focus on creating the right experience across channels has positioned her in the industry as a customer voice on omni-channel experiences.
Lee has spent the past 15+ years working with organizations to help them realize the transformative capabilities of digital.
From customer experience to service delivery, Lee’s day-to-day at Say Yeah is spent coaching organizations—from public sector to industrial, sports to finance, and many more—on how to leverage technology and human-centred design processes in ways that grow revenue while reducing costs and inefficiencies.
In addition to placing a spotlight on digital transformation, we are focused on making this an inclusive and accessible event, highlighting top professionals across a variety of backgrounds, including women, people of colour, and members of the LGBTQ community.
When you purchase your tickets, you’ll be able to note any dietary restrictions.
Pictures and/or videos will be taken during this event. By purchasing a ticket you are giving us the right to take pictures/videos and post them on social media and our website. Should you wish to be exempted from pictures/videos please let any staff with cameras know if they approach you.
To support ongoing inclusivity efforts within the enterprise community, ticket sales revenue will be going to Toronto’s leading inclusive digital industry institution, Together, and YWCA Toronto’s Girl’s Centre, providing high school aged girls with access to technology, mentorship, and more.