Shine Performance × Spoonful

Behaviour change, built in.

Shine Performance includes the Spoonful soft skills library — a collection of bite-size videos with powerful formulas that segue straight into targeted practice.

Deliver targeted practice in minutes that builds the skills and behaviour that define your most crucial roles and most capable staff.

Self-Awareness
Honest Conversations
Giving Feedback: FOSA
Psychological Safety
BATNA
Showing Empathy
Sense of Belonging
Conflict De-escalation
Storytelling
The Circle of Confidence
Active Listening: E.A.R.
Keys for Leaders
The Trust Factor
Setting Boundaries
Power of Diverse Thinking
The Two-Minute Briefing
A sample of the Spoonful library

Where to start

A complete behaviour change journey, ready to run.

For organizations that want a proven starting point, the Spoonful Flagship Program is a complete personal effectiveness journey — four series, twelve topics, one continuous arc across a full year of practice. Each series builds directly on the last, taking participants from self-awareness through to the way they show up for their colleagues and the culture around them.

No customization required to get started. Shine Performance pre-populates the full program calendar, generates role-specific scenarios for every participant group, and tracks behaviour change across all twelve topics.

Series 1

Self-Awareness

Self-Awareness → Intention and Impact → Handling Unexpected Reactions → Sensitive Language

The foundation of everything that follows. Participants learn to name what they’re feeling, thinking, and doing — then extend that awareness outward to how their actions land on others, how to respond when someone reacts unexpectedly, and how the words they choose affect the people around them.

A sample from the Spoonful library — Self-Awareness, featuring Joan Allison
Series 2

Emotional Capability

Become Emotionally Intelligent → Talking About Feelings → Being Vulnerable

With the foundation of Series 1 in place, participants build active emotional skill. They learn to trace the emotion-thought-behaviour chain and intervene before acting, to name feelings in a conversation rather than leaving them unsaid, and to model openness in a way that builds trust.

A sample from the Spoonful library — Become Emotionally Intelligent, featuring Joan Allison
Series 3

Interpersonal

Be Heard and Understood → Responding with Grace → Building Tolerance

Series 1 and 2 turned inward. Series 3 applies that learning outward — into how participants communicate, receive difficulty, and respond to difference. They learn to make their own message land clearly, to respond to criticism with dignity rather than defensiveness, and to approach new ideas and different people with genuine curiosity.

A sample from the Spoonful library — Be Heard and Understood: 3As, featuring Brodie Church
Series 4

Workplace Dynamics

Sense of Belonging → Power of Diverse Thinking

The final series demonstrates the learning from the previous three at a team and culture level. Participants apply everything they’ve built toward how they make others feel included, and how they bring different perspectives into problem-solving. From individual practice to collective culture.

A sample from the Spoonful library — Sense of Belonging, featuring Dev Ramsumair

Paced for real life.

Topics run four weeks each. Participants move through the twelve Flagship topics in order, at their own pace — with the option to pause between any topic, not just between series, so nobody falls out of step when life gets in the way.

Shine Performance builds the calendar around your start date and region — and adjusts automatically whenever a participant needs to pause.

How topics work together

Topics that scaffold. Programs that compound.

Shine Performance recommends topics based on training objectives — and where topics build on each other, it groups them into named series. The learning compounds: each topic lays a foundation the next one extends.

A few confirmed series from the full library:

Feedback Courage Arc

Accountability: The Four Is → Giving Feedback: FOSA → Honest Conversations
Observe without accusation. Structure the feedback conversation. Then build the courage to say what needs to be said.

Conflict Resolution Arc

Turning Anger into Opportunity → Conflict De-escalation → Blame-Free Conversations
Handle the immediate flash. Manage the escalation. Rebuild the conversation after the fact.

Empathy Depth Arc

Showing Empathy → Showing Compassion → Providing Comfort
Structured service empathy, then genuine personal support, then pure human presence. Moves from frontline to universal.

Leadership Trust-Building Arc

Being Vulnerable → Psychological Safety → Being Sincere
A leader models openness. Creates conditions for the team to contribute honestly. Sustains it through consistent follow-through.

Negotiation Arc

BATNA → ZOPA → Exchanging Value → Creating Four Wins at Work
Know your walk-away point. Find the zone of agreement. Articulate your value. Then extend the outcome to everyone in the room.

Inclusion Arc

Building Tolerance → Sense of Belonging → Power of Diverse Thinking
My reaction to difference. What it feels like to be excluded. How to make diverse perspectives a strength in practice.

Change Readiness Arc

Mindsets → How to be Flexible → Be Resilient
Examine what’s limiting you. Apply openness when circumstances shift. Build the capacity to lean in when leaning in is hard.

Confidence Arc

The Circle of Confidence → Self-Limiting Beliefs → Intention
Build confidence through action. Identify what was holding you back. Move forward with deliberate intention.

Shine Performance's recommendation engine identifies the strongest series for any training objective — surfacing the right topics, in the right order, based on the situations the org needs to address.

See how Shine Performance works →

Over 50 practice programs and scaffolding series

Every topic in the Spoonful library.

Each topic is a short-form video built around a named, practisable formula — customized to your organization, key roles, and individual participants. New topics are added to the library regularly, all available in Shine Performance with the full recommendation engine, scenario generator, and performance dashboard behind every one.

Topics are organized by theme. Many apply across several themes in practice; each is listed once under its primary focus.

Self-Regulation & Emotional Intelligence

Self-Awareness — Spoonful topic thumbnail
Self-Awareness
Understand yourself to gain access to better results
Become Emotionally Intelligent — Spoonful topic thumbnail
Become Emotionally Intelligent
Being aware of your emotions and the emotions of others
Intention and Impact — Spoonful topic thumbnail
Intention and Impact
Match your intention with impact
Mindsets — Spoonful topic thumbnail
Mindsets
The power of changing your mind
Handling Unexpected Reactions — Spoonful topic thumbnail
Handling Unexpected Reactions
Be prepared when people react differently than expected
Talking About Feelings — Spoonful topic thumbnail
Talking About Feelings
Stop guessing and have an open conversation about feelings
How to be Flexible — Spoonful topic thumbnail
How to be Flexible
Use flexibility to get through tough times
Be Resilient — Spoonful topic thumbnail
Be Resilient
Lean into your circumstances to become resilient
Turn Failure into Opportunity — Spoonful topic thumbnail
Turn Failure into Opportunity
Improve by using failure as your teacher

Confidence & Self-Development

Self-Limiting Beliefs — Spoonful topic thumbnail
Self-Limiting Beliefs
Overcome doubt in your ability and talent
The Circle of Confidence — Spoonful topic thumbnail
The Circle of Confidence
How to let go of fear and become confident
Intention — Spoonful topic thumbnail
Intention
Do it with intention
The Excuse Eliminator — Spoonful topic thumbnail
The Excuse Eliminator
Stop making excuses and start taking action
Responding with Grace — Spoonful topic thumbnail
Responding with Grace
Choose grace rather than negativity in difficult situations

Listening & Communication

Active Listening: E.A.R. — Spoonful topic thumbnail
Active Listening: E.A.R.
Learn active listening with the E.A.R. method
4 Levels of Listening — Spoonful topic thumbnail
4 Levels of Listening
Really listen and fully understand others
Be Heard and Understood: 3As — Spoonful topic thumbnail
Be Heard and Understood: 3As
Acknowledge, Ask and Address
Power of Observation — Spoonful topic thumbnail
Power of Observation
Seeing the little things
Small Talk — Spoonful topic thumbnail
Small Talk
Starting a conversation
L.A.W. of Connection — Spoonful topic thumbnail
L.A.W. of Connection
How to make a real connection with others
Impressive Introductions — Spoonful topic thumbnail
Impressive Introductions
How to be impressive when introduced to new people

Difficult Conversations & Feedback

Accountability: The Four Is — Spoonful topic thumbnail
Accountability: The Four Is
Help others own up to their responsibilities
Giving Feedback: FOSA — Spoonful topic thumbnail
Giving Feedback: FOSA
Improve performance with the FOSA feedback model
Honest Conversations — Spoonful topic thumbnail
Honest Conversations
A guided path through an honest conversation
Blame-Free Conversations — Spoonful topic thumbnail
Blame-Free Conversations
Learn to solve problems without blaming others
Helping Others Grow — Spoonful topic thumbnail
Helping Others Grow
Guiding people in the right direction
How to Apologize: Formula A — Spoonful topic thumbnail
How to Apologize: Formula A
Making apologizing easier

Empathy & Emotional Support

Showing Empathy — Spoonful topic thumbnail
Showing Empathy
Use empathy to provide excellent customer service
Showing Compassion — Spoonful topic thumbnail
Showing Compassion
Take action to build better relationships
Providing Comfort — Spoonful topic thumbnail
Providing Comfort
How to comfort others when they are hurting
Leading with Empathy — Spoonful topic thumbnail
Leading with Empathy
Improve performance and safety with empathy
Sensitive Language — Spoonful topic thumbnail
Sensitive Language
Be intentional with words when it matters most
Experiencing Grief: 3Ps — Spoonful topic thumbnail
Experiencing Grief: 3Ps
Understanding the 3Ps of Grief in yourself and others

Trust, Integrity & Relationships

The Trust Factor — Spoonful topic thumbnail
The Trust Factor
How to become worthy of someone's trust
Being Sincere — Spoonful topic thumbnail
Being Sincere
Show that your words and actions are honest
Being Vulnerable — Spoonful topic thumbnail
Being Vulnerable
Build the foundation for strong, healthy relationships
Psychological Safety — Spoonful topic thumbnail
Psychological Safety
Recognizing each person for their value and contribution
Making Ethical Decisions — Spoonful topic thumbnail
Making Ethical Decisions
Consider ethics when making a decision
Opinion and Fact — Spoonful topic thumbnail
Opinion and Fact
How to use facts and opinions

Negotiation & Value

BATNA — Spoonful topic thumbnail
BATNA
Learn how to negotiate for the best win-win outcome
ZOPA — Spoonful topic thumbnail
ZOPA
Learn to negotiate with the Zone of Possible Agreement
Exchanging Value — Spoonful topic thumbnail
Exchanging Value
Understand value, worth and how to exchange what is valuable
Creating Four Wins at Work — Spoonful topic thumbnail
Creating Four Wins at Work
Create wins for everyone in the deal
Having Influence — Spoonful topic thumbnail
Having Influence
Learn the power of turning ideas into reality

Leadership & Management

Keys for Leaders — Spoonful topic thumbnail
Keys for Leaders
Use these three keys to become a better leader
Driving Up Team Engagement: CAR — Spoonful topic thumbnail
Driving Up Team Engagement: CAR
Start your C.A.R. to motivate teams
Leading Meetings — Spoonful topic thumbnail
Leading Meetings
Make meetings worth everyone's time
Communicating in a Crisis — Spoonful topic thumbnail
Communicating in a Crisis
Prepare, respond, and react when it matters most
Executive Presence — Spoonful topic thumbnail
Executive Presence
Inspire confidence in your leadership
Driving Continuous Improvement — Spoonful topic thumbnail
Driving Continuous Improvement
How to find ways to make things better
Finding the Root Cause — Spoonful topic thumbnail
Finding the Root Cause
Dig beneath the symptom to solve the real problem

Communication & Presentation

Storytelling — Spoonful topic thumbnail
Storytelling
Let stories make your point
The Two-Minute Briefing — Spoonful topic thumbnail
The Two-Minute Briefing
Learn to communicate complex ideas in two minutes
The Information Iceberg — Spoonful topic thumbnail
The Information Iceberg
Understand what is "nice" to know and what is "need" to know
Delivering Presentations: E-Factor — Spoonful topic thumbnail
Delivering Presentations: E-Factor
Connect and engage with any audience
Serving Customers — Spoonful topic thumbnail
Serving Customers
Learn how to have great customer service

Conflict, De-escalation & Boundaries

Conflict De-escalation: A & E Method — Spoonful topic thumbnail
Conflict De-escalation: A & E Method
Learn to resolve problems with ease
Turning Anger into Opportunity — Spoonful topic thumbnail
Turning Anger into Opportunity
Convert charged moments into positive action
Saying No Respectfully — Spoonful topic thumbnail
Saying No Respectfully
Without hurting the other person or the relationship
Setting Boundaries — Spoonful topic thumbnail
Setting Boundaries
Focus on what's important
Being Cooperative — Spoonful topic thumbnail
Being Cooperative
Working together toward the same goal

Inclusion & Belonging

Sense of Belonging — Spoonful topic thumbnail
Sense of Belonging
Discovering the 3Cs — Comfort, Connection, Contribution
Building Tolerance — Spoonful topic thumbnail
Building Tolerance
Appreciate new ideas, situations and people through tolerance
Power of Diverse Thinking — Spoonful topic thumbnail
Power of Diverse Thinking
Bring different perspectives into structured problem-solving

Ready to see the full library in Shine Performance?Every topic above is available alongside the Shine Performance recommendation engine, scenario generator, and performance dashboard. A demo walks through a live program — from the setup questions to the generated scenarios to the data.

Back to categories

One setup. A program that runs itself.

Shine Performance recommends the right topics for any training objective, builds the program calendar, generates personalized scenarios for every participant group, and surfaces the data that shows behaviour change over time.

The full Spoonful library is available from day one — no integration, no build time, no additional configuration.

Call CEO Lee Dale at 416.642.9694, sign up for weekly insights, or book a demo to walk through a live performance journey.