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From customer experience to service delivery, we’ve crafted a suite of solutions to help organizations capture new market opportunities and focus existing initiatives.

Optimize efforts, uncover opportunities, and align teams

We provide digital transformation solutions that optimize efforts to drive engagement and retention, capture new opportunities to improve operational efficiency and customer experience, and align teams across departments to ensure operations are in lock step with consumer needs.

From traditional to digital-first organizations

Our solutions cover the needs of both traditional organizations who are just now discovering the impact of digital and digitally-savvy companies who already have found some success in digital.

Organizational-wide digital innovation

We have a number of digital ecosystem strategy and validated learning solutions to help you improve service delivery and customer experience on an ongoing basis, with company-wide buy-in.

Leveraging Digital

Understand how digital can transform your business with this innovation roadmap from our digital strategy consulting team. Leveraging digital means ensuring existing initiatives are working as effectively as possible and identifying new areas of opportunity where service can be extended.

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C-Suite Connect

With C-Suite Connect, your executive team will have a top line view of the progress and success your digital team has achieved. Get the support and recognition you need to continue to deliver exceptional results within your organization with our digital ecosystem executive reports.

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CX Collaboration

Ensure your organization's consumer facing departments are tuned towards delivering exceptional customer experience, company-wide. CX Collaboration is service design consulting that aligns marketing, sales, service, product, and support teams towards delivering a consistent, delightful user experience across each stage of the customer journey.

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Digital Health Check

Get the insights you need to drive customer experience and KPIs with our ongoing digital ecosystem health check. Our UX analytics and recommendations include monitoring a mix of user behaviour and KPIs so we can find the most effective path for you to refine your digital ecosystem to drive customer engagement and retention.

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Your new digital initiatives

For new digital initiatives—whether web, mobile, wearables, smart devices, or a mix of these platforms—we have a number of solutions to help you find product/market fit quickly, with higher certainty, and at reduced cost.

Lean Concept to Market

We work through product concepts, designs, and prototypes to test adoption and engagement with your target audience, reducing go-to-market risk and saving on development costs.

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Digital Product Delivery

Our experience design services cover your full digital ecosystem including strategy, design, analytics, and management of web, mobile, wearables, internal systems, AI, and all smart devices. Deliver the best mix of digital products to increase customer engagement and retention and improve service delivery across your organization.

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Your existing digital initiatives

Measuring the value of your existing digital ecosystem has never been easier. Whether you have one product in market, or a mix of web, mobile, and other platforms, these solutions will help your team drive customer engagement and retention.

Digital Product Review

Diagnosis of your digital product and it's alignment with your business goals and target users.

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UX Problem Solver

When you need your digital product fixed yesterday. Our experts will analyze and fix user experience issues on all hardware, software, web, wearable, AI, internal systems, and smart devices.

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UX Optimizer

When you want to impress stakeholders and double down on your success, our experts can optimize conversions and CTAs on all hardware, software, web, wearable, AI, internal systems, and smart devices.

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User Experience as a Service (UXaaS)

Whether your team is experiencing a sudden shortage of staff or you don't have enough resources to maintain UX productivity, our UXaaS UX recruitment service augments you with top tier contract or retainer based expertise.

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Do you need more information about how our solutions can benefit your organization?

Let's talk
  • 877.SAY.YEAH (729.9324)
  • 416.642.9694