Service design

What is service design? Successful service design customer journey(s)

30 TERMS

Canadian Digital Service (CDS)

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Continuous improvement

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Current state

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Customer journey

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Customer journey mapping

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Dark patterns

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Diary study

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Digital transformation

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Edge case

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Ethnography or ethnographic research

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Evaluative research

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Experience mapping

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Future state

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Generative research

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Intersectionality

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Jobs to be Done (JTBD)

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Objectives and Key Results (OKRs)

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Ontario Digital Service (ODS)

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Personas

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Qualitative research

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Quantitative research

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Service Design Global Conference (SDGC)

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Service Design Network (SDN)

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Service blueprint

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System strategy

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Touchpoint

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Universal design

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Usability

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Use case

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User interviews

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