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William Peitri: stop creating features and solve problems

Don’t create features, solve problems. William Pietri, responding to a question on Quora asking whether it’s best to tell the…

Customers want to be guided to the simplest, easiest resolution possible.

Customers want to be guided to the simplest, easiest resolution possible. That’s Matt Dixon talking about customer service,…

Apple, slowly mobilizing their website.

Apple has put a great deal of effort into the Apple Store app (effectively creating an iPhone friendly view…

A great product is the result of features that work together

A great product isn’t just a collection of features. It’s how they work together. It’s how they make you feel.
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