Skip to main content

Customers want to be guided to the simplest, easiest resolution possible.

Customers want to be guided to the simplest, easiest resolution possible. That’s Matt Dixon talking about customer service,…

NEW WORK: Kipu, taking the pain out of time tracking.

This is our own project, rather than a client project, but there are some great insights here that we’re excited…

Designing to your strengths and your customer’s expectations.

Most folks would agree theScore iPhone app is by far the best Sports app in the world. Rogers clearly agrees…

“I want you thinking about users.”

Mike Beauchamp: WSJ has a great article this morning about the ways Marissa Mayer will be bringing about change…

Automating retail.

Product-free retail is interesting, but not as exciting as QR-code-free automated retail. There’s still the point with QR codes…
1 of 2 Older