Say Yeah was excited to participate as a sponsor, offering a suite of technology to accelerate learning transfer through scenario-based, data-driven learning programs. Sharing our handy Say Yeah notebook with every conference attendee, we know we packed ours with exceptional insights from a series of informative and inspiring conference sessions. We’re eager to share some of these insights with you.

I4PL 2024 conference takeaways

Let’s check out the key takeaways along the following themes:

• Tracking behaviour change
• Trends driving learning innovation
• Authentic learning with measurable results
• The future of L&D

Tracking behaviour change

Chris Taylor’s standout session emphasized how we can use technology to bridge learning and business goals by going well beyond evaluating knowledge retention and participant satisfaction. Chris shared a series of models that culminate in tracking corollaries to behaviour change early in order to ensure pathways to business impact.

This jam-packed session was full of insights that aligned with our own approach to personalizing learning for greater impact and maximizing digital learning ROI.

Here are a few key insights:

For every 1 part of content that is introduced, 3 parts contextualization are needed. For example:

• 10 minutes of content = 30 minutes of discussion and reflection

The goal of behaviour change needs to be embedded in all aspects of training programs. This starts with asking participants: What is one thing that you can put into practice that will make the biggest difference in your work?

Learning happens through interactions with colleagues, regular check-ins, and accountability partners.

Trends driving learning innovation

The pandemic reshaped training delivery—and it’s sticking. With 70% of organizations conducting less than 25% of their training in-person, digital transformation is here to stay.

Organizations know they have skills gaps in areas of digital transformation: 74% say they do—we’re inclined to believe the remaining 26% are in denial.

Interestingly, the priority remains on training soft skills over growing digital excellence.

AI dominated the conference floor, with vendors showcasing tools to personalize and enhance learning experiences.

Personalization for every learner continues to top the list of priorities, helping participants engage more deeply with tailored content.

Authentic learning with measurable results

A session from TD Wealth by Randy Sabourin & Courtney Appleby highlighted the importance of upfront research, strategic planning, and measurable outcomes.

Key highlights:

Use clear rubrics and coaching to normalize feedback across teams with multiple facilitators.

Create opportunities for immediate practice and feedback, with 1:1 practice sessions with a colleague, facilitator, or subject matter expert, not group role-playing.

Design “bring your own challenge” scenarios for practical, real-world learning.

The future of L&D

A keynote by Dan Pontefract reminded us that L&D is more than a function—it’s a fulcrum for workplace transformation. By integrating tools like AI and fostering empathetic, human-first training, L&D professionals can act as human performance change agents. This call to action sets an inspiring path for 2025!

A successful and inspiring I4PL 2024 conference!

The conference was a strong reminder that L&D isn’t just about delivering content—it’s about designing experiences that inspire action, change, and growth.

We’re inspired to integrate these ideas into our own work and help others leverage human-centred learning technology to make a measurable business impact with their training programs.

Ready to transform your training programs with personalized, adaptive technology?

Let’s talk

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Here’s what we learned.

The Training Industry Strategy Summit, held online September 25-26, 2024, brought together thought leaders, innovators, and training professionals to share insights and explore the future of the industry.

With so many shifts happening in the world of Learning and Development (L&D), this event provided an information and engaging exploration into where the future of training is headed and what businesses need to realize performane gains from L&D.

There were far too many great presentations to recap—and to attend! There was a one-hour interval where we were debating between three different sessions, but here’s a few representative takeaways from across the following themes:

• Training in the flow of work
• Changing priorities in Learning and Development
• Measuring training impact
• Where AI fits into training

Training in the flow of work

One of the key takeaways was the growing need for training in the flow of work—making learning available when it’s needed. With employees juggling multiple responsibilities and tight deadlines, self-directed learning is becoming more important. Whether it’s on-demand microlearning or an AI-powered coach, training that fits seamlessly into day-to-day tasks allows employees to upskill in real-time, boosting both efficiency and retention.

Changing priorities in Learning and Development

The summit also shed light on the evolving priorities within L&D.

As technology continues to advance and workplace models shift, companies are focusing on building capability through upskilling and digital transformation. This, combined with the increasing use of AI, means there’s potential for a more streamlined, tech-driven approach to training.

However, we’re also seeing a strategic reduction in L&D staff, pushing organizations to rethink how they deliver training. With fewer people available to facilitate, methods that incorporate digital tools and automation are becoming essential to maintaining effectiveness.

Measuring training impact

To ensure that L&D efforts are truly impactful, companies must use both quantitative and qualitative data to validate their training initiatives.

Training programs must align with business objectives so organizations can see real results—not just in learning outcomes but in overall business performance.

Where AI fits into training

AI was a hot topic throughout the summit, particularly in terms of personalizing training pathways.

AI-driven solutions can adapt content to different roles, scenarios, and specific audiences, allowing businesses to extend core training with contextual content tailored to particular roles or situations.

This level of personalization makes learning more relevant and engaging, driving better outcomes for both employees and organizations.

Thanks to all the great people we met at Training Industry Strategy Summit 2024!

In addition to the insightful sessions, the Training Industry Strategy Summit 2024 was a fantastic opportunity to network with other L&D professionals.

Thanks to the organizers for hosting such an informative and valuable event.

We look forward to next year’s summit!

Ready to transform your training programs?

Connect with us to see how we can transform your training programs with personalized, adapative learning technology and turn training investments into workplace results.

Let’s talk

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Here are a couple of key takeaways we wanted to share:

On Designing for Accessibility

One of the most powerful insights was the idea that simplicity is key. Trying to add features for everyone can paradoxically make your interface or product less accessible. The best approach? Do less, but do it better. Simplicity provides an important pathway to improve accessibility.

Catch this and more insights from Heydon Pickering’s talk, The Folly of Chasing Demographics.

On Inclusive Co-Design

A common industry ethos is that Blind people are seen as recipients of design, not creators. Chancey Fleet is flipping that ehtos on its head! With an amazing mix of tactile design tools, Chancey has been bringing Blind designers together to co-create incredible outcomes. This shift is crucial for inclusive design, breaking barriers and rethinking what’s possible when sighted and Blind designers collaborate.

Catch the inspiring case study from Chancey and collaborator Lauren Race, Inclusive Methods for Co-design Between Blind and Sighted Designers.

Inspired by these talks? Don’t stop there! All the 2024 talks are available for free on YouTube.

Browse all the talks on YouTube

And a big thank you to all the organizers and participants for fostering such important conversations. We look forward to applying these learnings to our own work at Say Yeah, helping us continue to deliver more inclusive products, service, and learning programs.

Looking for the latest inclusive design insights?

Get in touch to apply inclusive design practices in your day to do work and sign up to the newsletter for forward-thinking tools and best practices.

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Bringing together educators and learning experts, it was an opportunity to take a deeper dive into UDL and complementary frameworks like community building and empowerment to improve learning across professional development and higher education ecosystems. 

As a sponsor for the event, we were excited to sit in on some great conversations and hear fresh perspectives on continuous improvement, inclusive pedagogy, and more, while sharing a bit of our own mission to deliver inclusive, engaging, and accessible digital-enabled learning experiences for all.

Conference highlights

A snapshot of two attendees interacting during a networking session at a previous annual CAST UDL symposium.

• Unpacking Nicole Tucker-Smith’s keynote speech on cultivating brave spaces by designing from diverse perspectives
• Discovering the concept of the science of hope and how it impacts learning from Cathleen Stocktill-Beachboard
• Participating in a continuous improvement activity with Alia Latorre
• Digesting Humberto Hernandez’s insights into inclusive pedagogies

Takeaways from the 9th annual CAST UDL Symposium 2023

Diversity and intersectionality collectively drive change and innovation.

Nicole Tucker-Smith set the scene with a powerful keynote speech on designing from diverse perspectives, noting that the power of intersectionality is required to solve problems on a large scale. Among her references was a study showing the impact of diversity on the scientific community and how it resulted in improved problem-solving, specialization, objectivity, and more.

To conclude her speech, Nicole shared some concrete ideas about how to design learning environments free from limits:

• We embrace and showcase learner variability when we give learners a wide range of options, including aspirational ones.
• Diverse strategies make learning more effective. Consider storytelling, holistic thinking, systems approach, and analogies. 
• Be proactive in setting learning outcomes, and ensure the design of your learning programs empowers participants to meet them. Designing for learner variability takes into account individual and cultural characteristics.

Learners thrive when we prioritize their strengths.

Cathleen Stocktill-Beachboard’s session was centred around the science of hope and how it impacts learning. In particular, she focused on positive framing: Learning shouldn’t be something to endure; rather, it should be a positive experience that empowers learners to enhance their capabilities and gain confidence in their learning journeys.

Cathleen highlighted that the onus for learning is not just on the learner—education and training experts can do a lot to set learners up for success. In order to make learning more effective, she suggested strategies like enabling reflection, feedback, and goal setting, as well as: 

• making the subject matter relatable to the learner’s perspective and objectives
• providing additional resources and a community of practice to give learners a path forward when they run into challenges
• empowering learners with agency and choice so they can take ownership of their learning journey

Continuous improvement is a key ingredient to successful learning programs.

Whether you’re running onboarding programs or employee training, continuous improvement in learning and development can be a valuable practice in building learning tools and pathways to help learners bridge theory to practice.

 But how do you implement continuous improvement and ensure your learning programs continue to meet the desired levels of impact across the organization? 

In a continuous improvement activity with Alia Latorre, we practiced answering three questions to assess and drive continuous improvement: 

1. What problem are we trying to solve?
2. What change might we introduce and why?
3. How will we know that a change is actually an improvement?

There’s more to inclusive training than accommodations.

In his talk about facilitating inclusive teaching, Humberto Hernandez pointed out the barriers disenfranchised learners experience in programs across the United States. 

For instance, the term “inclusivity” is often associated with accommodations and “making room” for others, but it’s more than that. Inclusivity, especially in learning environments, involves welcoming users through language, design, and engagement. We can achieve this outcome through a deliberate and proactive process that not only designs for but also designs with diverse users.

Another barrier is that learning programs are mostly facilitated by subject matter experts who have limited experience in instructional design and learning science, and therefore can face challenges in applying inclusive practices in a learning environment.

The solution to these barriers mirrors our approach to course design, which includes:

• challenging traditional methods of learning by reviewing educational foundations and processes
• bringing subject matter experts and learning experts together to combine their expertise in building effective learning programs
• making digital learning environments more human by including options to engage with other learners and providing opportunities for learners to apply and contextualize courses in relation to their work and lives

The CAST UDL Symposium 2023 was an excellent opportunity to explore UDL best practices and other evidence-based frameworks that empower learners to move from theory to practice.

We look forward to next year’s symposium and the chance to connect with more of you as we continue to work to advance the goals of UDL.

Interested in learning more about how UDL can help you reach your organization’s training goals?

Over the years, we have set new standards of learning through projects that prioritize the UDL principles of Engagement, Representation, and Action and Expression.

Learn how we helped George Brown College build UDL capacity at scale across Ontario institutions.

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The conference was designed to bring together practicing educators in higher education to discover ways to enhance technology-enabled teaching and learning at their organizations.

The Say Yeah team had the opportunity to sit in on some great conversations and hear fresh perspectives on personalized learning, AI in higher learning, and more.

Advancing Learning Conference 2023 highlights

• Listening to Amber Mac’s keynote speech on the value of relentless adaptation in an era of accelerating tech trends.
• Learning about adaptive technologies from Don Eldridge of eCampusOntario.
• Digesting Roland van Oostveen’s approach to empowering educators through tech-enabled professional learning.

Our top 3 highlights

• Change should be embraced, not feared
• Learning is better when it’s customized for learners
• Digital competence is key to effective digital professional learning

Read on for more detail on each.

Change should be embraced, not feared

Amber Mac’s interactive session explored the importance of rapid digitization for all sectors as automation continues to accelerate.

Technology plays a critical role in innovation related to accessibility. Educators can benefit greatly from working in partnership with advanced technology in the following ways:

• simplified content development using tools like Wibbitz, Grammarly, and more
• expanded engagement and access to learning content through automated transcripts, screen readers and other assistive technology that adhere to web standards

Learning is better when it’s customized for learners

Don Eldridge’s session was centred around adaptive learning solutions and how they benefit learners and educators. Adaptive learning is any type of digitally enabled system of learning that personalizes the experience of the learner.

Echoing our approach to variable learning, Don Eldridge emphasized the outcomes of personalized learning compared to the one-size-fits-all approach to instruction, including:

• increased learning efficiency and improved access
• improved knowledge transfer and problem-solving
• reduced costs
• learning analytics for individual performance

Digital competence is key to effective digital professional learning

Amber Mac and Roland van Oostveen discussed the relevance of digital competence for users participating in today’s tech-enabled learning programs.

Learning and development programs often take for granted learners’ digital competency and their ability to navigate complex learning programs. Digital learning programs can empower learners and improve learning outcomes by facilitating:

• collaboration
• problem-based learning, and
• access to instructors.

The 2023 Advancing Learning Conference was a fantastic opportunity to connect with thought leaders exploring technology-enabled learning, accessible course design, best practices in tech-infused pedagogy, and many other topics.

We look forward to next year’s conference and the opportunity to further share our learning and ideas on how to continue to advance learning/education through tech solutions.

Ready to level up your online learning programs?

Contact us to deliver engaging and accessible online courses with our full-service support.

Get in touch

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The Say Yeah team had the opportunity to sit in on some great conversations and hear some fresh perspectives on self-service, data usage, customer needs and so much more.

Conference highlights

1. Learning how to build exceptional self-service from Josh Bean.
2. Hearing from Katrina Schiedemeyer, Kamesh Moola, and Kobi Ben Meir on how even though digital services are taking over, it’s important to recognize that there are times when consumers prefer physical interaction. As CX professionals, we need to learn to balance both needs.
3. Listening to Ashley Fitzgerald, Afshin Ahangar, and John Ross’s approach to using data as a means of finding the entry and exit points on your website to understand where your company is not delivering.

Building effective self-service

Josh Bean’s talk was centred around how we can increase the productivity of help centre agents as customer preferences for self-service solutions increase. Josh listed three ways of deflecting tickets to improve the productivity of agents:

1. Having a knowledge base;
2. an online community; and,
3. a customer service portal.

During his session, Josh also walked us through a 5 step process for getting self-service up and running:

1. Project planning
2. Content planning
3. Content creation
4. Launch and execution
5. KPIs for success

This aligns with one of the key objectives we help customers achieve: guiding customers through critical product and website flows so you can better drive engagement without burdening help staff.

Balancing in-person and digital customer interactions

During this panel discussion, Katrina Schiedemeyer raised the point that while self-service and digital services are the focus of many organizations, customers may at times prefer having face-to-face or phone interactions.

Customers may have concerns that they would rather speak to someone directly to get help faster and with more clarity. Additionally, they may feel it is easier to speak with someone rather than having to dig through pages of information on a website, or being forced to speak with a chatbot that doesn’t give them the results they want.

Katrina highlighted how empathy can get lost in digital services. In trying to become more efficient and reduce calls to a call centre (with features like chatbots) for the benefit of the company, it is important that we make sure that we aren’t creating more challenges for the customer.

We need to ensure we are still providing a range of ways for customers to meet their goals, providing the personal support they may need.

Understanding consumers with the help of data

In their talk on actionable data insights, Ashley Fitzgerald, Afshin Ahangar, and John Ross discussed using the data you’ve gathered to find the blind spots in customer experience.

John Ross emphasized making use of data to determine where you aren’t delivering on your website. Using the data to discover where the entrance and exit points are on your site is valuable to understanding what makes your customers behave the way they do. Based on this knowledge, a team can brainstorm ways to fix the areas that are putting up barriers for users.

Data is there to help us discover things we couldn’t see before and plan for better outcomes.

This year’s Digital Customer Experience Summit was an exceptional opportunity to further develop your CX toolbox and connect with industry experts. We’re looking forward to next year’s conference and future events hosted by Strategy Institute!

Ready to bring new customer experience insights and practices to your organization?

We can help improve customer reach, engagement, and retention with our efficient, data-driven approach to product strategy, design, and delivery.

Get in touch

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From talks on inclusive design and designing for belonging, to informative workshops on running remote versions of design workshops and sprints, it was a jam-packed week of excellent design knowledge-building.

Conference highlights

1. Learning more about assumption tracking in UX from Chantal Jandard and Cody Farthing, both at PlanGrid /Autodesk
2. Hearing from Lara Mendonca, Product Design Lead at Bumble, on her approach to designing for belonging
3. Listening to Figma’s approach to remote work and structuring the work weeks of their remote teams from Noah Levin, Director of Design at Figma

“Listen to others, resist our biases, affect change”

This quote and the set of principles shared by Lara Mendonca at Bumble were some of our favourite takeaways from remote design week.

Lara’s talk focused on how we can not only invite diverse individuals to use systems, services, and products, but actively do the work to uplift people and create a sense of belonging for all of our users.

She also spoke more in-depth about inclusive design, and how to both meet business needs, and embrace our most vulnerable users.

“Three needs you need to consider when designing:
Meet investor needs = make money
Meet business needs = long-term success
Meet users needs = belonging”

Lara emphasized that meeting ALL of these needs is necessary to make a good product or service, but many organizations are only focusing on the first two.

She closed her talk by speaking about the importance of listening to others and including them in design and decision-making processes. Without this participatory, listening-oriented approach to making products and services, organizations won’t be able to uplift people and affect change, which is the core driver of building trust with users.

Managing assumptions in lean UX design teams

One of our team’s other favourite talks of the week was the Assumption Tracking workshop, hosted by Chantal Jandard and Cody Farthing.

They shared insights on building a process that ensures you aren’t carrying too many assumptions into the design and development process.

The steps involved in this framework are designed to manage risk in your UX projects effectively

Before starting a project
Assess your project and goals: what problems are you looking to solve, and how will you build assumption tracking into your process?

1. Draft your assumptions that link to open questions in your project, focusing on pain points rather than solutions. Consider UI, vision, scoping, and technical constraints.
2. Rank by risk and confidence on a scale of 1-5: risk is how much danger there is if this assumption is wrong; confidence is how much proof you currently have.
3. Prioritize validating or invalidating any assumptions that are high-risk with low confidence. Validation of your assumptions should be built into your research plan, with multiple interview questions or data points (qualitative and quantitative) to triangulate the data and effectively validate these assumptions.
4. Rinse and repeat. Bring this approach into your ongoing processes. Track assumptions weekly, and make them part of kick-off meetings, stand ups, and check-ins.

Using the approach presented in this workshop is a reliable way of identifying and answering questions that come up in the product development process, and aligning teams effectively, even when remote.

We also enjoyed hearing from Noah Levin, Director of Design at Figma, on his approach to remote design teams.

Levin provided a day-by-day walkthrough of how his team’s days are structured while remote, from morning coffee chats to all of the different types of design critiques they conduct every week.

These are some of the design critique types used by the Figma team as part of their design process.

During this time of remote work, Figma’s team has adapted these critique methods to maintain a balance of communication between teams while ensuring enough time for individual deep work.

By integrating enough casual connection time, teams can better retain the spontaneous creativity that is often hard to replicate in a remote environment.

Remote Design Week was an unparalleled opportunity for our team to connect and grow our remote design toolkit alongside teams from across the world.

As always, we’re looking forward to future events hosted by our friends at the DesignX community!

Not sure how to design human-centred products and services remotely?

As a distributed team who have worked with companies across Canada, the United States, and the rest of the globe, we have an experienced remote design toolkit. Get in touch to collaborate remotely on improving your products and services.

Contact us

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With FITC Toronto scheduled for this week, April 19-21, 2020, but cancelled as a result of social distancing measures, it seems like a great time to share this wonderful content from last year and wish the FITC team well during this difficult time.

The most recent FITC Spotlight: UX/UI focused on strategies to boost your UX practice, as well as a number of design methodologies.

The Say Yeah team immersed themselves in the conference programming and had the chance to connect with several of the speakers. Here are some of our highlights.

In conversation with design leaders

We had the distinct pleasure of being able to dive deeper with some of the great speakers from Spotlight UX/UI. Here’s our audio recap and transcript in conversation with Ha Phan and Haley Hughes.

Catch Ha’s take on using AI in digital products and Hayley’s approach to bringing emerging tech to her design practice, with further discussion from both Ha and Hayley on experimentation and prototyping, and on being a woman in the design industry.

And here are some additional highlights from the talks.

Unlocking systems thinking: moving beyond components

The first speaker of the day, AirBnB’s Experience Design Lead for the Design Language System, Haley Hughes, spoke about the importance of integrated, value-driven design systems.

Rather than using a single design system, which would be defined by components (e.g. buttons, icons), Hughes suggests developing a more ambitious, all-encompassing, broad system. Her more holistic approach governs all the values-based decisions of the designers.

Hughes described how she nudged the AirBnB team to create a hierarchy for design systems, which was crucial to their success. For example, here is Hughes’s hierarchical approach for AirBnB:

Lowest Level -> Efforts + Components
Middle Level -> Experiences
Highest Level -> Services + Journeys + Rights (values as models)

Hughes’s talk also addressed common concerns from designers relating to these systems. Primarily a fear that designers could be replaced entirely by a well-developed design system. Reassuring the designer-filled audience, Hughes suggests we focus on how we drive change beyond individual components, and instead use design to influence processes and institutions in a more meaningful way.

Her memorable final words:

“Don’t just be good, do good”

Wizard of Oz prototyping

Pluralsight’s Senior Product Manager (and GoPro’s former Principal UX Designer) Ha Phan’s talk had a whimsical tone. She described prototyping and conceptual models for interaction with a familiar classic pop culture reference: the Wizard of Oz.

The Wizard of Oz, 1939 MGM film classic. © Warner Bros.

Phan spoke about how prototyping draws out two of our key innate skills: it leverages our intuitive ability to problem-solve, and it helps designers ask better questions. Naming this ‘Wizard of Oz’-style prototyping, Phan suggests a method of research that “fakes” technological interactions. By performing user research with non-technological creations, teams can rapidly prototype new and wilder ways of interacting with projects. Who needs a yellow brick road? The detours are all part of the adventure.

“Designers like to envision the future without constraints, but the future still has constraints. However, we get to set the focus of our future.”

Her experiences at GoPro were a major portion of her talk, with some especially memorable examples of how Phan paired her expertise in artificial intelligence (AI) with her strong understanding of our hard-wired storytelling skills. Phan encouraged designers to create tools that enable people to connect through emotional storytelling, which ultimately results in the most intuitive, memorable, and powerful experiences.

Designer at scale: introspecting on personal narratives

One of the most thoughtful, raw talks was senior Google designer Joel Beukelman’s Designer at Scale. Beukelman’s presentation centred on building a personal narrative, looking inward to explore your identity, and finding inner clarity on both your UX practice goals and your broader life goals.

Beukelman gave the audience many interesting self-evaluation tools, which include applying a journalist’s 5 Ws (Who, What, When, Where & Why) to define your career, and rating yourself on an axis of craft, commerce, and self.

At each stage, Joel returned to this core question: Why? A question that should be applied to your UX practice’s purpose, your existence, and cultivating a clear self-awareness of your role as a designer.

Beukelman recognized that all your other aspects of life—family, friends, hobbies, etc—will impact your craft, too. These factors are critical for him, especially at the time he chose to leave Google, and then returned a year later. Ultimately, he concluded that ego is the enemy of creativity, and encouraged attendees to continue moving in their careers, which means that a clear sense of self-awareness is essential.

Don’t miss out on the next Spotlight UX event

Spotlight UX/UI is always a great opportunity to connect with a wide range of UX designers and to hear best practices from accomplished design leaders.

The Say Yeah team encourages anyone working or studying in the UX space to keep an eye out for upcoming FITC events and the next Spotlight UX event, whether it’s held in person, or online.

Can’t wait for the next event?

Check out our Spotlight UX/UI 2018 Recap: exploring user experience and interaction design.

Spotlight UX/UI 2018 Recap

Experience design as a foundational skill

If you’re looking to bring fundamental product strategy and experience design methodologies and execution to your team, we’re here to help.

Get in touch

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What sets the Summit apart from a regular conference is its focus on real, tangible examples of work happening at the intersection of technology and public service.

We were consistently impressed by the detailed case studies, comprehensive and inclusive workshop sessions, and the general positive, collaborative attitude among all attendees.

Our video recap, part 2

You’ll see from our footage, over one hundred enthusiastic digital changemakers convened to share frank talk about the state of digital transformation and service design in government. The conference explored what’s working, how we can better support and upskill teams, and how to best collaborate across the public and private sector on solutions to improve processes, products, and service, all for the common good.

In our second recap video, we share highlights from our conversations with:

• Safiah Chowdhury, Policy Development Officer, City of Toronto
• Sameer Vasta, Lead, Employee Experience, Ontario Digital Service
• Elvis Wong, Founder and Director, Innovate Financial Health
• Honey Dacanay, Director, Digital Academy, Canada School of Public Service

From chatting with the former and future Code for Canada Fellows, to tapping into the expertise of many public sector, third sector, and private sector speakers, The Say Yeah Team was thrilled to have the chance to connect with our public sector and social good peers.

Many thanks to the Code For Canada team. You were so gracious and helpful in facilitating our filming and participation. We hope everyone enjoys hearing from these civic tech leaders as much as we enjoyed speaking with them!

In Part 1 of our Code for Canada Summit recap, we spoke with experts about strategies for digital government and how to get past service delivery roadblocks

We’ve worked on a series of transformational public sector research, service design, and digital product projects over the years.

We’re here to help improve digital maturity, service delivery, and user experience, all through an inclusive lens.

Get in touch

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