Delivering exceptional customer experiences begins with understanding organizational and user goals, and being able to apply these to the purpose, architecture, flow, and interactions across your digital, service, and learning ecosystems. But there’s a key ingredient that helps tie all of this together and really endear apps to their users, and that’s empathy.
While Matt’s keen understanding of digital ecosystems, information architecture, interaction, interface design, learning, and technology are essential to delivering an exceptional customer experience, it’s the ability to empathize with people that leads to an experience they will love.
This begins by understanding user and learner needs and crafting an intuitive, enjoyable experience for all types of users, all while aligning user interests to organizational goals or related learning outcomes. And Matt is able to deliver a rewarding experience for each user as they interact with your organization, whether they’re just getting started, are a primary contributor in a thriving community, or wish to be left to their own devices.
On the technical side, Matt manages user experience design and development to ensure usability, accessibility, and code standards make for efficient and scalable design and delightful experiences. From Web to mobile, consumer to B2B, transactional to learning flows, Matt has led initiatives across such diverse areas local search, sports broadcasting, location-based consumer tools, real estate, finance, publishing, knowledge management, eLearning, and more.