Case Studies

Setting a more inclusive standard-of-practice for higher education across Ontario

Uncovering new market opportunities through effective journey mapping.

From ensuring access to enabling global communities.

Product refinement based on existing job-based journey mapping.

Leveraging service design and digital best practices to improve service delivery and customer experience.

Improving service delivery and customer experience through service mapping.

Taking tourism mobile: driving customer engagement, at home and on the go.

Improving service delivery and customer experience by aligning internal teams for Canada's largest digital first insurance industry company.

Defining the data-driven retail experience.

The best of Toronto, at home and on the go.